Job Title

Job Description Summary

Job Description

Operation & Maintenance of Residential Infrastructure

• Oversee preventive and breakdown maintenance of electrical systems, DG sets, water pumps, STP/WTP, HVAC, lifts, fire-fighting systems, and other building services to ensure uninterrupted operations.

Safety, Statutory & Compliance

• Ensure all equipment complies with statutory norms (fire safety, electrical safety, pollution control, lift inspection, etc.). Maintain valid certifications and coordinate periodic inspections with authorities.

Complaint Resolution & Resident Satisfaction

• Ensure timely response and closure of resident technical complaints logged via portals or helpdesk. Monitor turnaround time and maintain satisfaction levels.

Vendor & AMC Management

• Manage service contracts, AMCs, and vendor performance. Verify service quality, approve work completion, and ensure timely renewals.

Energy & Resource Management

• Monitor and optimize consumption of electricity, water, and other utilities. Implement energy-saving initiatives and sustainability measures.

Budget & Cost Control

• Prepare the annual maintenance budget, track expenses, and implement cost-saving measures without compromising quality.

Team Leadership & Training

• Lead the site technical team, allocate duties, and provide training on safety, operations, and new technology.

Documentation & Reporting

• Maintain asset registers, maintenance schedules, complaint trackers, breakdown reports, and compliance records. Submit periodic Daily, MIS, MMR reports to management.

Other

• Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
• Performs other duties as requested by your direct manager
• Occasional requirement to work extended hours during peak times or to assist with major functions/events
• Development of operational standards / playbooks / operating manuals for all aspects of the business

General Responsibilities

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone elseâ™s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
• Comply with Cushman & Wakefield policy

1.7. Background & Experience

• 3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.
• Proven track record in managing preventive and breakdown maintenance of building services (electrical systems, DG sets, water treatment plants, HVAC, lifts, fire-fighting systems, etc.).
• Experience in handling statutory compliance, safety protocols, and liaison with government/regulatory bodies.
• Strong background in vendor management, AMC administration, and contract negotiation.
• Hands-on experience with budget preparation, cost control, and resource optimization.
• Proficient in using facility management software and maintenance tracking tools.
• Excellent leadership, problem-solving, and communication skills.

1.8. Qualifications & Technical Skills

• Diploma, Bachelorâ™s Degree/B-Tech in Electrical, Mechanical (or related technical field).
• 3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.

Occupation Specific Capabilities:

• Strong knowledge of preventive and corrective maintenance practices for:
• Electrical distribution systems and DG sets
• HVAC systems
• Water supply, STP/WTP
• Fire-fighting systems and lift operations
• Familiarity with statutory compliance requirements and safety standards.
• Proficiency in facility management software and MS Office tools.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication, leadership, and vendor management abilities.

• Attention to Detail
• Planning & Organization
• Time Management
• Financial Acumen
• Communicate Effectively
• Business Writing
• Manages Risk & Compliance
• Systems & Data Management

Organisational Core Capabilities:

• DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
• RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
• INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
• VISIONARY:
  We foster forward thinking.  Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
• ENTREPRENEURIAL:
  We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

Individual Contributors

• Proactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.
• Break down goals into actionable tasks and routinely review progress to overcome obstacles and ensure timely achievement.
• Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.

People Managers

• Cultivates a culture deeply invested in elevating client and colleague success, always looking to contribute that critical '1% more'.
• Encourages and supports team members to set and achieve goals that stretch their capabilities while remaining achievable.
• Facilitates access to resources and removes obstacles, ensuring the team can fulfill their commitments and drive impactful outcomes.

Executives

• Strategically connects team initiatives to the companyâ™s mission and client success, communicating the value of these actions both internally and externally.
• Identifies and dismantles barriers to progress, ensuring the team has the momentum and support needed to deliver on commitments.
• Engages with stakeholders to forge strong alignments, facilitating the delivery of innovative solutions that propel the organization forward.

RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.

Individual Contributors on outcome

• Proactively identifies issues and contributes to solutions, demonstrating adaptability to evolving circumstances.
• Regularly develops and communicates contingency plans ('Plan B') to ensure continuous progress towards objectives.
• Embraces a learning-oriented approach, analyzing and sharing lessons from mistakes to foster collective knowledge.
• Demonstrates agility in adjusting to changing priorities and maintains progress with a focus delivery.

People Managers

• Leads change effectively by translating it into actionable steps for the team and addressing uncertainties head-on.
• Effective communicator, guiding teams through transitions with clear communication.
• Encourages the team to think creatively about solving problems, assessing, and implementing alternative strategies for success.
• Coaches team members to build their resilience, fostering a culture that values adaptability and collective problem-solving.

Executives

• Seizes opportunities in uncertain times, aligning team actions with broader organizational goals and client needs.
• Ensure organizational agility by seeking and encouraging alignment across different teams during change.
• Modelsâ™ resilience by focusing on strategic goals, enabling the organization to navigate and grow through adversity.

INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions

Individual Contributors

• Demonstrates thorough consideration of diverse perspectives and feedback before finalizing tasks, ensuring collective agreement on deliverables.
• Practices active listening, valuing others' contributions as opportunities for learning and growth.
• Actively seeks feedback and integrates it into work processes, enhancing personal and team performance.
• Aligns personal conduct with Cushman & Wakefield's code of conduct, fostering a culture of respect and integrity.

People Managers

• Fosters a collaborative team environment inviting diverse perspectives to enrich decision-making and trust-building.
• Regularly reviews and adjusts team processes and policies to ensure equitable opportunities for all colleagues.
• Provides constructive feedback while welcoming different viewpoints to promote a two-way dialogue for continuous improvement.
• Recognizes, rewards, and holds the team accountable for contributing to an inclusive culture and practices.

Executives

• Ensures the implementation of diverse and equitable processes within their remit, aligning with strategic inclusion goals.
• Serves as a trusted advisor by representing and advocating for many perspectives in decision-making forums.
• Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society.
• Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and promoting cross-functional collaboration without immediate self-interest.

VISIONARY: We foster forward thinking.  Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.

Individual Contributors

• Consistently demonstrates curiosity by asking insightful questions to gain a deeper understanding and drive innovation.
• Leverages new knowledge to propose solutions that enhance outcomes for clients and colleagues.
• Proactively considers the future implications of actions, contributing to long-term strategic goals.
• Embraces calculated risks in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.

People Managers

• Articulates and instills a clear and compelling vision of the department's future that motivates continuous improvement.
• Fosters opportunities for team members to seek clarity, learn, and contribute to the department's vision.
• Cultivates a departmental philosophy that challenges the status quo, aligning with positive organizational change and innovation.

Executives

• Establishes forward-thinking processes and policies that are in harmony with the evolving vision of the organization.
• Recognized as an internal expert, contributing thought leadership on key topics that shape the organization's future.
• Champions initiatives that connect the organization's vision with community advancement and public service.
• Demonstrate servant leadership by guiding the organization to prioritize the well-being and growth of internal and external communities.

ENTREPRENEURIAL: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

Individual Contributors

• Demonstrates initiative by proactively identifying opportunities for improvement and leading projects that contribute to business goals.
• Exhibits a bias for action by eagerly volunteering for new challenges and swiftly implementing solutions.
• Takes full ownership of outcomes by setting ambitious targets and rigorously tracking progress against objectives.
• Supports peers and collaborates across departments, sharing knowledge and skills to empower the team.

People Managers

• Encourages team members to take the initiative, fostering a climate where proactive problem-solving is rewarded.
• Cultivates a bias for informed action, valuing swift decision-making and pursuing solutions.
• Owns the team results, ensuring clear accountability and celebrating successes while learning from setbacks.
• Empowers team, delegates effectively, and provides resources for autonomy and growth.

Executives

• Leads by example in taking initiative and championing projects that address market trends and client needs.
• Displays a strong bias for action by quickly mobilizing resources and support for initiatives.
• Assumes accountability, celebrating achievements, and instituting a learning culture from various outcomes.
• Empower others to take charge of initiatives, ensuring a culture where entrepreneurial thinking is valued at every level.