The Associate Director of Auxiliary Services leads and oversees multifaceted business units and revenue generation within Student Stores to deliver effective campus services for students, faculty, staff and visitors.

Responsibilities include directing Request for Proposal (RFP) and contract execution for departmental units by using advanced project management tools such as charters, schedules, and stakeholder analyses. Consult with business units to identify cost-saving opportunities, maintain strong relationships with campus partners, legal, and procurement for timely RFP execution, and ensure contract compliance by creating and tracking key performance indicators (KPIs). The Associate Director also provides strategic guidance to Auxiliary Services leadership, supports staff development, and adjusts strategies based on performance reports and feedback.

This position addresses the needs of campus constituencies primarily students, faculty, and staff regarding campus services. Manage departments to build and sustain professional relationships with all stakeholders, develop and align the department's mission and goals with university objectives, drive continuous improvement, evaluate departmental achievements, and provide leadership by assessing staffing needs, optimizing resources, and directing staff training and development. Oversee all aspects of the Student Stores building, including maintenance, improvements, and compliance with safety and security standards. 

Additional duties include fiscal and budgetary management, personnel administration, and reporting. Develop and enforce operating policies and procedures, manage annual and long-range departmental budgets, and prepare and review statistical data for internal analysis, annual reporting, and regulatory compliance.

The Associate Director drives the success of Auxiliary Services and Student Stores through strategic project management, contract oversight, and effective fiscal, personnel, and operational management.

Advanced degree in business administration, public administration, or a related business area, with significant management experience, including supervisory roles. Knowledge of and experience in managing a campus bookstore, contract management, and overseeing the Request for Proposal (RFP) process. 

Ability to manage multiple projects, issues, and events simultaneously. Ability to communicate quickly and effectively with all levels of staff, from dishwashers to general managers, and interact with university personnel across departments, including Athletics, Student Affairs, and Facilities Design and Construction.

Strong knowledge of business principles and practices, including accounting and budgeting. Proficiency in supervisory techniques and organizational, administrative, and human relations skills. Ability to interpret and explain policies, procedures, regulations and methods of operation. Ability to prioritize workloads and manage multiple tasks. Excellent oral and written communication skills. Ability to establish and maintain effective working relationships with management, co-workers, customers, university staff, external entities, and the public.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.