Job Title

Facility Supervisor

Job Description Summary

The role of the Facility Services Supervisor is to oversee the execution of activities performed by company employees and sub-contractors in accordance with C&W Services policies and procedures at a key client site. The site is an office facility approximately 35,000 sq/ft.

The incumbent will be the Site Lead and an instrumental member of the Regional C&W Services team and participate in the hiring process, training of employees, onboarding and management of subcontractors, manage maintenance and approved project work, customer relations and provide leadership in troubleshooting / problem solving.

Job Description

Essential Functions and Responsibilities:  

• Pay: $70,000.
• Schedule: Monday-Friday (7:30am-3:30pm).
• Oversight of all processes ensuring conformance to federal, provincial, and local regulations, and conformance with company and customer policies.
• Include âœSafety First❠program leadership, customer relations, employee development, staffing, policy implementation / enforcement, budget preparation and cost control.
• Includes budget and financial management, quality control, maintenance process development and conformance, and all account administrative functions. Must demonstrate good judgment at all times when making decisions affecting the companyâ™s business.
• Ensure the proper operation of the Maintenance Program. Manages the facility's predictive maintenance program with special attention to non-evasive procedures. Respond to or provide direction to resolve all deficiencies during normal working and after hours.
• Ensure that maintenance work orders are completed and accurate; carry realistic priorities and proper approvals.
• Presides at weekly scheduling client meetings, reconciles the maintenance requirements so that facility maintenance needs are met.
• Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.
• Effectively communicate in person, and electronically to relay complex information to customers, occupants and manager.
• Produces monthly financial and operational reports and additional reports as requested.
• Ensures work order and daily time sheet documentation is accurately completed
• Maintain upkeep of computer tracking systems of work order information
• Establish and maintains work performance standards and improvement processes
• Conducts quality assurance checks
• Coordinates and manages special project work related to site maintenance and improvements
• Resolves on-site service delivery issues.
• Conducts hiring and orientation of employees, develops employees skills/abilities and performs annual employee evaluations
• Maintains effective ongoing customer relations through email, phones and face-to-face interaction
• Participates in planning/reporting meetings with client and/or all levels of C&W Services staff
• Conducts site evaluations and audits
• Manage, communicate with and oversee work and safety performance of sub-contractors regarding outsourced maintenance related work and projects as assigned
• Works safely at all times and promptly informs management about unsafe conditions existing in the work area
• Must maintain a consistent and good attendance record in accordance with Company policy
• Perform other tasks as assigned by Regional Manager
• Manages Landscaping, Pest Control, Janitorial, Carpentry, Paint, Movers, Mail Room Operations

Non-Essential Functions / Duties:

• Ensure that maintenance work orders are completed and collaboratively works with maintenance planner and scheduler to efficiently and effectively complete maintenance work.
• Ensure that all work performed under his/her supervision is done in a timely and cost effective manner according to the applicable codes.
• Ensures that environmental procedures and issues are being implemented through the directions of the customerâ™s environmental specialist representatives.
• Meet departmental responsibilities and objectives.
• Sustain effective communication with management regarding operating situations.
• Contributes to the overall success of the Facilities Management program by performing all other duties and responsibilities as assigned.

Supervisory Responsibilities:

• Participate in the on boarding of janitorial and maintenance subcontractors.
• Manage, hold team accountable and evaluate staff performance.
• Lead a team of approximately 1-3 C&W Services employees
• Enforce C&W Services Human Resource and Safety policies and procedures
• Manages Landscaping, Pest Control, Janitorial, Carpentry, Paint, Movers, and Mail Room Operations

Requirements (Education, Experience, Knowledge, Skill, and Abilities):

• Education: Business Administration, or Construction Management degree from an accredited university preferred or equivalent in training and experience.
• Experience: Five (5) yearsâ™ experience in a leadership role in a fast paced, manufacturing facility work environment preferred, including minimum 2 years in a supervisory capacity or equivalent education and work experience.
• Two (2) years small construction projects experience preferred, covering project initiation, construction, and closeout.  Successful track record managing scope, schedule, and budget.
• Experienced in Fiscal responsibility and a high degree of administrative acumen
• Experienced in Computerized Maintenance Management Systems (CMMS), Total Productive Maintenance (TPM) and Reliability Centered Maintenance (RCM) preferred.

Knowledge/Skills/Abilities:

• Knowledge in Computerized Maintenance Management Systems (CMMS).
• Proficient with Microsoft Office Suite of software including Word, Excel, and PowerPoint.
• Action oriented with an inherent sense of urgency.
• Strong customer satisfaction work ethic; Demonstrates attention to detail.
• Understands business implications and decisions.
• Displays orientation to profitability; Aligns work with strategic goals.
• Develops and implements cost saving measures.
• Conserves organizational resources.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.